Trusted industry Consultancy Practice
Engagements with Telecom and Software Providers, Systems Integrators, and their customers assisting in defining strategy, providing industry insights, and participating in complex IT transformational initiatives as strategic enablers and differentiators in advancing their business capabilities.
Providing expertise and insights to the Investment community to help navigate and understand industry challenges, supplier capabilities, and financial opportunities and decisions.
Expert witness support and guidance.
Executive Consulting
Engaged by a major Systems Integrator as a "trusted advisor" to participate in their Program Office with a top 10 domestic Telecom undertaking a total company transformational initiative (systems and business processes) bringing directly relevant experience and expertise.
Subsequently engaged by the Telecom provider President to offer inputs for post transformation activities, enhancing the existing IT organization, and establishing KPI's for the new model.
Assisted a mid-sized Telecom with developing an overall IT Strategy and Enterprise Architecture, along with an IT Business Plan and road map to advance the companies IT capability.
Software Provider & Systems Integrator BSS Consulting
Partnered with an incumbent IT systems integrator to a large international Telecom provider offering “IT Thought Leadership” and proposed major shifts to a complex CRM/Billing initiative.
Worked with a premier global OSS/BSS software provider to offer Enterprise customer insights and expectations from Tier 1 and 2 Telecom experiences and assisted in developing next generation customer acquisition and assistance models.
Subsequently employed to establish and lead their Global BSS Domain Practice and Systems Integration organization. Engaged with over 65 domestic and international customers to further their IT capabilities, including multiple business transformation initiatives.
More recently, with Software Provider approval, assisted a direct broadcast satellite service company with a new bill design effort leveraging Software Provider's BSS.
Engaged to course correct an Enterprise persona definition and modeling program for a Tier 1 international customer.
Organizational Leadership
Provided business unit P&L for IT Outsourcing Services, Help Desk, and Telecom Software applications for a tier one North American Telco.
Led 3 North America Telco mergers integrating disparate IT BSS organizations, systems platforms and business processes. Reduced expenses, consolidated legacy systems, directed transformation efforts and advanced business capabilities through strong client partnerships.
Leadership of large organizations including over 5,000 employees and contractors with an annual budget of $500m.
Sponsored a Revenue Reclamation program yielding over $200m through process improvements and systems enhancements.